Delivery of the research participant perception survey through the patient portal.

Autor:	Kelly-Pumarol IJ; Clinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA., Henderson PQ; Clinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA., Rushing JT; Clinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA.; Division of Public Health Sciences, Wake Forest School of Medicine, Winston-Salem, NC, USA., Andrews JE; Clinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA., Kost RG; Center for Clinical and Translational Science, The Rockefeller University, New York, NY, USA., Wagenknecht LE; Clinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA.; Division of Public Health Sciences, Wake Forest School of Medicine, Winston-Salem, NC, USA.
Jazyk:	angličtina
Zdroj:	Journal of clinical and translational science [J Clin Transl Sci] 2018 Jun; Vol. 2 (3), pp. 163-168. Date of Electronic Publication: 2018 Sep 21.
DOI:	10.1017/cts.2018.32
Abstrakt:	Introduction: The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied. Methods: We evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of research studies were identified (n=4013) and 800 were randomly selected to receive a survey, 200 for each method. Outcomes included response rate, survey completeness, and cost. Results: Among those aged <65 years, response rates did not differ between mail, phone, and patient portal (22%, 29%, 30%, p >0.07). Among these methods, the patient portal was the lowest-cost option. Response rates were significantly lower using email (10%, p <0.01), the lowest-cost option. In contrast, among those aged 65+ years, mail was superior to the electronic methods ( p <0.02). Conclusions: The patient portal was among the most effective ways to reach research participants, and was less expensive than surveys administered by mail or telephone.
Databáze:	MEDLINE
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