Meet your surgical team: The impact of a resident-led quality improvement project on patient satisfaction.

Autor: Craig-Schapiro R; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: Rcraigs1@jhmi.edu., DiBrito SR; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: dibrito@jhmi.edu., Overton HN; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: hoverto1@jhmi.edu., Taylor JP; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: jtayl151@jhmi.edu., Fransman RB; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: rfransm1@jhmi.edu., Haut ER; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: ehaut1@jhmi.edu., Sacks BC; Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: bsacks@jhmi.edu.
Jazyk: angličtina
Zdroj: American journal of surgery [Am J Surg] 2018 Oct; Vol. 216 (4), pp. 793-799. Date of Electronic Publication: 2018 Aug 27.
DOI: 10.1016/j.amjsurg.2018.07.056
Abstrakt: Background: Patients often have an incomplete understanding of the levels of training and roles of the various surgical providers in teaching hospitals, leading to patient confusion and dissatisfaction.
Methods: Pre-intervention discharge surveys were administered to gastrointestinal surgery inpatients (10/2016-02/2017) to evaluate sentiments regarding their surgical team. During the intervention period (02/2017-05/2017), patients at admission received "facesheets" containing team member profiles, photos, training level, and roles. These patients were evaluated using the survey, and pre- and post-intervention scores compared.
Results: 153 pre- and 100 post-intervention surveys were collected. There was a significant increase in patients reporting it was important to know the surgical team members and that they knew team member roles (p ≤ 0.05). Scores in every domain of the satisfaction survey improved in the post-intervention period, although not reaching statistical significance.
Conclusions: Improving how patients perceive their interactions with their surgical team has implications on patient satisfaction and hospital quality metrics.
(Copyright © 2018 Elsevier Inc. All rights reserved.)
Databáze: MEDLINE
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