Evaluation of the satisfaction of users of a service specialized in diabetes mellitus.

Autor:	Marinho NBP; Universidade Federal do Ceará, Postgraduate Program in Nursing. Fortaleza, Ceará, Brazil., Freitas RWJF; Fundação Oswaldo Cruz, Master's Degree in Family Health. Fortaleza, Ceará, Brazil., Lisboa KWSC; Universidade Federal do Ceará, Postgraduate Program in Nursing. Fortaleza, Ceará, Brazil., Alencar AMPG; Universidade Federal do Ceará, Postgraduate Program in Nursing. Fortaleza, Ceará, Brazil., Rebouças VCF; Universidade Regional do Cariri, Center of Biological and Health Sciences, Department of Nursing. Crato, Ceará, Brazil., Damasceno MMC; Universidade Federal do Ceará, Postgraduate Program in Nursing. Fortaleza, Ceará, Brazil.
Jazyk:	English; Portuguese
Zdroj:	Revista brasileira de enfermagem [Rev Bras Enferm] 2018; Vol. 71 (suppl 1), pp. 599-606.
DOI:	10.1590/0034-7167-2017-0554
Abstrakt:	Objective: to evaluate the satisfaction of users of a service that specializes in diabetes mellitus. Method: evaluative research, with mixed approach, developed at the Integrated Center for Diabetes and Hypertension of Barbalha-CE, in the period from 2011 to 2014, with 97 users. Data concerning the characterization and satisfaction of users in relation to the dimensions of infrastructure, accessibility and the user-health team relationship were collected. Results: 77.3% were older adults, 88.7% women and 84.8%, retired. 63.9% of the users were satisfied with the service; however, dissatisfaction with the dimensions of infrastructure (offices, equipment and medicines) and accessibility (laboratory tests and medical consultations) was reported. Final Considerations: most users revealed be satisfied with the service received considering the dimensions analyzed. However, studies that assess the satisfaction of users need to contemplate the participants' reports and not rely on the use of previously structured forms only.
Databáze:	MEDLINE
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