Communication skills intervention: promoting effective communication between nurses and mechanically ventilated patients.

Autor: Dithole KS; School of Nursing, University of Botswana, Gaborone, Botswana., Thupayagale-Tshweneagae G; Department of Health Studies, University of South Africa, Pretoria, South Africa., Akpor OA; Department of Health Studies, University of South Africa, Pretoria, South Africa.; Department of Nursing, College of Medicine and Health Sciences, Afe Babalola University, KM 8.5 Afe Babalola Way, Ado-Ekiti, Ekiti State PMB 5454 Nigeria., Moleki MM; Department of Health Studies, University of South Africa, Pretoria, South Africa.
Jazyk: angličtina
Zdroj: BMC nursing [BMC Nurs] 2017 Dec 15; Vol. 16, pp. 74. Date of Electronic Publication: 2017 Dec 15 (Print Publication: 2017).
DOI: 10.1186/s12912-017-0268-5
Abstrakt: Background: Patients in the Intensive Care Unit (ICU) often experience communication difficulties - usually associated with mechanical ventilation - resulting in psychological problems such as anxiety, fear, and depression. Good communication between nurses and patients is critical for success from personalised nursing care of each patient. The purpose of this study is to describe nurses' experience of a communication skills training intervention.
Methods: A convenience sample of twenty intensive care nurses participated in the study. Data was collected by means of interviews with nurses. Data from the interviews were analysed using qualitative thematic content analysis.
Results: Six themes emerged: (1) acceptance of knowledge and skills developed during workshops; (2) management support; (3) appreciation of augmentative and alternative communication (AAC) devices; (4) change in attitudes; and (5) the need to share knowledge with others and (6) inclusion of communication skills workshop training as an integral part of an orientation programme for all nurses.
Conclusion: The findings of this study indicated that the application of augmentative and alternative communication devices and strategies can improve nurse-patient communication in intensive care units. Therefore, the implementation of communication skills training for intensive care nurses should constantly be encouraged and, indeed, introduced as a key element of ICU care training.
Competing Interests: Written consent was obtained from the participants as well as the permission to use direct quotes. The study was approved by institutional boards of the University of South Africa (HSHDC/37/2013), University of Botswana (URB/IRB/1390), Ministry of Health, Botswana (PPME 13/18/1 VOL VII 884) and the two hospitals that participated in the study.Obtained.The authors declare that they have no competing interests.Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Databáze: MEDLINE
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