Strategies used by nursing staff in situations of workplace violence in a haemodialysis unit.

Autor: Cordenuzzi ODCP; Prefeitura Municipal de Santa Cruz do Sul. Santa Cruz do Sul, Rio Grande do Sul, Brasil., Lima SBS; Universidade Federal de Santa Maria (UFSM). Departamento de Enfermagem. Programa de Pós-Graduação em Enfermagem. Santa Maria, Rio Grande do Sul, Brasil., Prestes FC; Instituto Federal Farroupilha (IFFar). São Vicente do Sul, Rio Grande do Sul, Brasil., Beck CLC; Universidade Federal de Santa Maria (UFSM). Departamento de Enfermagem. Programa de Pós-Graduação em Enfermagem. Santa Maria, Rio Grande do Sul, Brasil., Silva RMD; Universidade Federal de Santa Maria (UFSM). Departamento de Enfermagem. Programa de Pós-Graduação em Enfermagem. Santa Maria, Rio Grande do Sul, Brasil., Pai DD; Universidade Federal do Rio Grande do Sul (UFRGS). Departamento de Enfermagem Médico-Cirúrgica. Porto Alegre, Rio Grande do Sul, Brasil.
Jazyk: Portuguese; English
Zdroj: Revista gaucha de enfermagem [Rev Gaucha Enferm] 2017 Jun 29; Vol. 38 (2), pp. e58788. Date of Electronic Publication: 2017 Jun 29.
DOI: 10.1590/1983-1447.2017.02.58788
Abstrakt: Objective: To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care.
Method: Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil. The data were subjected to thematic content analysis.
Results: The adopted strategies are described in the following categories: Tolerating violence due to the patient's health condition; Working around conflicting situations and giving in to patient's requests; Adopting a position of rejection to violence; and Staying away from the aggressor patient.
Final Considerations: Workers and, above all, the institution in the role of mediator, must work together to prevent and discourage violence in the workplace.
Databáze: MEDLINE
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