Complaints processes: moving forwards.
| Autor: | Foster S |
|---|---|
| Jazyk: | angličtina |
| Zdroj: | British journal of nursing (Mark Allen Publishing) [Br J Nurs] 2017 Jun 08; Vol. 26 (11), pp. 647. |
| DOI: | 10.12968/bjon.2017.26.11.647 |
| Abstrakt: | Sam Foster, Chief Nurse at Heart of England NHS Foundation Trust, discusses the issue of complaints handling, and shares a new approach aimed at making training on the process more memorable. |
| Databáze: | MEDLINE |
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