Design and validation of an aircraft seat comfort scale using item response theory.

Autor: Menegon LDS; Federal University of Santa Catarina, Department of Production Engineering and Systems, University Campus, Florianópolis, SC, Brazil. Electronic address: lizandramenegon@gmail.com., Vincenzi SL; Federal Technological University of Paraná, Medianeira Campus, Avenue Brazil, 4232 CEP 85884-000, PO Box 271, Medianeira, PR, Brazil. Electronic address: sligie@globo.com., de Andrade DF; Federal University of Santa Catarina, Informatics and Statistics Department, University Campus, Florianópolis, SC, Brazil. Electronic address: dandrade@inf.ufsc.br., Barbetta PA; Federal University of Santa Catarina, Informatics and Statistics Department, University Campus, Florianópolis, SC, Brazil. Electronic address: pedro.barbetta@ufsc.br., Merino EAD; Federal University of Santa Catarina, Department of Production Engineering and Systems, University Campus, Florianópolis, SC, Brazil. Electronic address: merino@cce.ufsc.br., Vink P; Delft University of Technology, Faculty of Industrial Design Engineering, Landbergstraat 15, 2628CE Delft, The Netherlands. Electronic address: p.vink@tudelft.nl.
Jazyk: angličtina
Zdroj: Applied ergonomics [Appl Ergon] 2017 Jul; Vol. 62, pp. 216-226. Date of Electronic Publication: 2017 Mar 19.
DOI: 10.1016/j.apergo.2017.03.005
Abstrakt: This article aims to evaluate the psychometric properties of a scale that measures aircraft seat comfort. Factor analysis was used to study data variances. Psychometric quality was checked by using Item Response Theory. The sample consisted of 1500 passengers who completed a questionnaire at a Brazilian airport. Full information factor analysis showed the presence of one dominant factor explaining 34% of data variance. The scale generated covered all levels of comfort data, from 'no comfort' to 'maximum comfort'. The results show that the passengers consider there is comfort, but this is very minimal when these passengers have to perform their desired activities. It tends to increase when aspects of the aircraft seating are improved and positive emotions are elicited. Comfort peaks when pleasure is experienced and passenger expectations are exceeded (maximum comfort). This outcome seems consistent with the literature. Further research is advised to compare the outcome of this questionnaire with other research methods, and to check if the questionnaire is sensitive enough and whether its conclusions are useful in practice.
(Copyright © 2017. Published by Elsevier Ltd.)
Databáze: MEDLINE
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