[Benchmarking in patient identification: An opportunity to learn].

Autor:	Salazar-de-la-Guerra RM; Unidad de Calidad, Dirección de Enfermería, Hospital Guadarrama, Guadarrama (Madrid), España. Electronic address: rosam.salazar@salud.madrid.org., Santotomás-Pajarrón A; Unidad de Calidad, Hospital de Gorliz, Gorliz (Bilbao), España., González-Prieto V; Unidad de Calidad, Hospital Cruz Roja Española de Gijón, Gijón, España., Menéndez-Fraga MD; Unidad de Calidad, Hospital Monte Naranco, Oviedo, España., Rocha Hurtado C; Unidad de Calidad, Hospital La Fuenfría, Cercedilla (Madrid), España.
Jazyk:	Spanish; Castilian
Zdroj:	Revista de calidad asistencial : organo de la Sociedad Espanola de Calidad Asistencial [Rev Calid Asist] 2017 Mar - Apr; Vol. 32 (2), pp. 97-102. Date of Electronic Publication: 2017 Feb 05.
DOI:	10.1016/j.cali.2016.10.003
Abstrakt:	Objective: To perform a benchmarking on the safe identification of hospital patients involved in "Club de las tres C" (Calidez, Calidad y Cuidados) in order to prepare a common procedure for this process. Material and Methods: A descriptive study was conducted on the patient identification process in palliative care and stroke units in 5medium-stay hospitals. The following steps were carried out: Data collection from each hospital; organisation and data analysis, and preparation of a common procedure for this process. Results: The data obtained for the safe identification of all stroke patients were: hospital 1 (93%), hospital 2 (93.1%), hospital 3 (100%), and hospital 5 (93.4%), and for the palliative care process: hospital 1 (93%), hospital 2 (92.3%), hospital 3 (92%), hospital 4 (98.3%), and hospital 5 (85.2%). Conclusions: The aim of the study has been accomplished successfully. Benchmarking activities have been developed and knowledge on the patient identification process has been shared. All hospitals had good results. The hospital 3 was best in the ictus identification process. The benchmarking identification is difficult, but, a useful common procedure that collects the best practices has been identified among the 5 hospitals. (Copyright © 2017 SECA. Publicado por Elsevier España, S.L.U. All rights reserved.)
Databáze:	MEDLINE
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