[Patient satisfaction evaluation at the Specialized Dental Centers in the Southeast Macro-region of Minas Gerais, Brazil, 2013].

Autor:	Kitamura ES; Secretaria Municipal de Saúde de Leopoldina, Departamento de Saúde Bucal, Leopoldina-MG, Brasil., Bastos RR; Universidade Federal de Juiz de Fora, Departamento de Estatística, Juiz de Fora-MG, Brasil., Palma PV; Universidade Federal de Juiz de Fora, Faculdade de Odontologia, Juiz de Fora-MG, Brasil., Leite IC; Universidade Federal de Juiz de Fora, Departamento de Saúde Coletiva, Juiz de Fora-MG, Brasil.
Jazyk:	portugalština
Zdroj:	Epidemiologia e servicos de saude : revista do Sistema Unico de Saude do Brasil [Epidemiol Serv Saude] 2016 Jan-Mar; Vol. 25 (1), pp. 137-148.
DOI:	10.5123/S1679-49742016000100014
Abstrakt:	Methods: this was a cross-sectional study using the Oral Health Services Quality Assessment Questionnaire, with a probabilistic sample of 256 patients, using multiple linear regression to identify variables associated with their satisfaction. Results: most patients stated they were satisfied (86.7%), followed by barely satisfied (10.2%) and very satisfied (3.1%); there were differences in satisfaction among patients attending the different SDCs; independent variables associated with patient satisfaction were 'improved self-perceived oral health' (p=0.001) and less 'waiting time at the clinic' (p<0.001). Conclusion: he majority of patients were satisfied with the service provided; variables not analyzed in this study, including infrastructure, human resources and management, may have influenced the differences in patient satisfaction found between the different SDCs.
Databáze:	MEDLINE
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