[Proposals for the study of the second victim phenomenon in Spanish Primary Care Centres and Hospitals].

Autor:	Carrillo I; Universidad Miguel Hernández, Elche, Alicante, España. Electronic address: icarrillo@umh.es., Ferrús L; Càtedra de Direcció, Gestió i Administració, Universitat Autònoma de Barcelona, Barcelona, España., Silvestre C; Servicio Navarro de Salud - Osasunbidea, Pamplona, Navarra, España., Pérez-Pérez P; Observatorio para la Seguridad del Paciente, Agencia de Calidad Sanitaria de Andalucía, Sevilla, España., Torijano ML; Área de Salud Talavera de la Reina, Servicio de Salud de Castilla-La Mancha (SESCAM), Toledo, España., Iglesias-Alonso F; Área de Salud Talavera de la Reina, Servicio de Salud de Castilla-La Mancha (SESCAM), Toledo, España., Astier P; Centro de Salud Caspe, Sector Alcañiz, Servicio Aragonés de Salud (SALUD), Zaragoza, España., Olivera G; Servicio Madrileño de Salud, Madrid, España., Maderuelo-Fernández JA; Gerencia de Atención Primaria de Salamanca, Gerencia Regional de Salud de Castilla y León (SACYL), Instituto de Investigación Biomédica de Salamanca (IBSAL), Salamanca, España.
Jazyk:	Spanish; Castilian
Zdroj:	Revista de calidad asistencial : organo de la Sociedad Espanola de Calidad Asistencial [Rev Calid Asist] 2016 Jul; Vol. 31 Suppl 2, pp. 3-10. Date of Electronic Publication: 2016 Jul 02.
DOI:	10.1016/j.cali.2016.04.008
Abstrakt:	Objective: To identify the Spanish studies conducted since 2014 on second victims. Its main objective was to identify a global response to the second victim problem, assessing the impact of adverse events (AE) on caregivers and developing of a set of tools to reduce their impact. Method: Descriptive studies in which a sample of managers and safety coordinators from Hospitals and Primary Care were surveyed to determine the activities being carried out as regards second victims, as well as a sample of health professionals to describe their experience as a second victims. Qualitative studies are included to design a guide of recommended actions following an AE, an online awareness program on this phenomenon, an application (app) with activities on safety that are the responsibility of the managers, and a web tool for the analysis of AEs. Results: A total of 1,493 professionals (managers, safety coordinators and caregivers) from eight Spanish regions participated. The guide of recommendations, the online program, and the developed applications are accessible on the website: www.segundasvictimas.es, which has received more than 2,500 visits in one year. Discussion: Study results represent a starting point in the study of the second victim phenomenon in Spain. The tools developed raise the awareness of the medical healthcare community about this problem, and provide professionals with basic skills to manage the impact of AEs. (Copyright © 2016 SECA. Publicado por Elsevier España, S.L.U. All rights reserved.)
Databáze:	MEDLINE
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