[Construction and validation of an instrument to assess primary care level patient satisfaction].
| Autor: | Silberman MS; Instituto de Ciencias de la Salud, Universidad Nacional Arturo Jauretche, Argentina., Moreno-Altamirano L; Departamento de Salud Pública, Facultad de Medicina, UNAM, México, D.F., México., Hernández-Montoya D; Departamento de Investigaciones en Epidemiología, Instituto Nacional de Pediatría, Departamento de Salud Pública, FM-UNAM, México, D.F., México., Martínez-González A; Departamento de Evaluación Educativa, FM-UNAM, México, D.F., México., Díaz-López HO; Departamento de Sociedad, Cultura y Salud, Colegio de la Frontera Sur, México. |
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| Jazyk: | Spanish; Castilian |
| Zdroj: | Gaceta medica de Mexico [Gac Med Mex] 2016 Jan-Feb; Vol. 152 (1), pp. 43-50. |
| Abstrakt: | Objective: To develop an instrument to assess the satisfaction of patients using health services at the first care level of the city of Mexico (SSA), adapted to the socio-cultural characteristics of the population, and to examine its reliability and validity. Methods: The instrument reagents were designed using the natural semantic networks technique. The dimensions used have been determined from the literature. Participants included 230 adults with type 2 diabetes attending eight SSA health centers. Subsequently, intelligibility was determined by conducting a pilot, then the construct validity of the instrument by means of exploratory factor analysis was evaluated and its internal consistency was determined by calculating Cronbach's alpha. Results: The questionnaire is composed of six factors with a Likert-type scale. Its consistency showed a Crombach´s alpha of 0.94. The factor structure included 29 reagents that correlated with the six dimensions with factorial loads>0.581 that explained 66.8% of the total variance. Conclusions: The patient satisfaction questionnaire incorporates the sociocultural characteristics of the target population and has an adequate level of validity and reliability and is quick and easy in application. |
| Databáze: | MEDLINE |
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