The Patient Experience in Ontario 2020: What Is Possible?
| Autor: | Fooks C; President and CEO, The Change Foundation, Toronto, ON., Obarski G; Executive Lead, Program Implementation, The Change Foundation, Toronto, ON., Hale L; Executive Lead, Research and Policy, The Change Foundation, Toronto, ON., Hylmar S; Research Associate, The Change Foundation, Toronto, ON. |
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| Jazyk: | angličtina |
| Zdroj: | HealthcarePapers [Healthc Pap] 2015; Vol. 14 (4), pp. 8-18. |
| Abstrakt: | Words are important. They signal an intention behind a thought. So when Ontario's Ministry of Health and Long-Term Care publishes an action plan (Ontario Ministry of Health and Long-Term Care, 2012) that declares itself to be "obsessively patient-centred," curiosity ensues and terms abound. Patient-centred care, patient engagement and patient experience - all seem to be in the mix in Ontario. This paper will propose a set of definitions for these commonly used terms, examine the progress being made in Ontario towards a more patient-centred healthcare system and suggest where we might aim to be by 2020. |
| Databáze: | MEDLINE |
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