Patient moderator interaction in online health communities.

Autor: Huh J; University of Washington, Seattle, WA., McDonald DW; University of Washington, Seattle, WA., Hartzler A; University of Washington, Seattle, WA., Pratt W; University of Washington, Seattle, WA.
Jazyk: angličtina
Zdroj: AMIA ... Annual Symposium proceedings. AMIA Symposium [AMIA Annu Symp Proc] 2013 Nov 16; Vol. 2013, pp. 627-36. Date of Electronic Publication: 2013 Nov 16 (Print Publication: 2013).
Abstrakt: An increasing number of people visit online health communities to share experiences and seek health information. Although studies have enumerated reasons for patients' visits to online communities for health information from peers, we know little about how patients gain health information from the moderators in these communities. We qualitatively analyze 480 patient and moderator posts from six communities to understand how moderators fulfill patients' information needs. Our findings show that patients use the community as an integral part of their health management practices. Based on our results, we suggest enhancements to moderated online health communities for their unique role to support patient care.
Databáze: MEDLINE
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