| Abstrakt: |
The opinion of 357 patients about satisfaction with the quality of medical care in the multidisciplinary clinic before and after the introduction improve model organizational development of the medical institution for the improvement of the institution using the technique of two-dimensional analysis of "importance - satisfactions" are studied. Established that all the components of health care is important for patients and retain its relevance. Patient satisfaction as the major components of health care (organization diagnostic and treatment process, information support of patients), and the quality of the assistance provided in general significantly increased after the introduction improve model organizational development, which demonstrates of its effectiveness. |
