| Autor: |
Rosa RB; Municipal de Saúde de Porto Alegre, Rio Grande do Sul, Brasil. enfquel@hotmail.com, Pelegrini AH, Lima MA |
| Jazyk: |
portugalština |
| Zdroj: |
Revista gaucha de enfermagem [Rev Gaucha Enferm] 2011 Jun; Vol. 32 (2), pp. 345-51. |
| DOI: |
10.1590/s1983-14472011000200019 |
| Abstrakt: |
The following research is a quantitative-qualitative study that aimed to analyze the view of users on the problem-solving capacity of care in a Family Health Unit and its relation with their satisfaction. The quantitative data were collected through a semi-structured form. The results showed the fact that 61.3% of users had their problems solved always or most times. The view of users on the problem-solving capacity is related to how they perceive their health problems' solution, and, for some, is associated to referral to specialized service. There is a relationship between always or most times finding a solution and being very satisfied. Results show that users' satisfaction and their view on the problem-solving capacity of care contribute to the organization and improvement of health services. |
| Databáze: |
MEDLINE |
| Externí odkaz: |
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