[Quality analysis by external users of the non-medical health transport unit of Alicante].

Autor:	Soriano Clemor C; Coordinadora Transporte Sanitario, Departamento de Salud de Alicante, Hospital General, Alicante, España. soriano.cec@gva.es, Cano FS, Gimeno FM
Jazyk:	Spanish; Castilian
Zdroj:	Revista de calidad asistencial : organo de la Sociedad Espanola de Calidad Asistencial [Rev Calid Asist] 2011 Jan-Feb; Vol. 26 (1), pp. 12-7. Date of Electronic Publication: 2011 Feb 12.
DOI:	10.1016/j.cali.2010.08.001
Abstrakt:	Unlabelled: Non-medical health transport has great health, media and social repercussions and requires a very considerable amount of human and economic resources. Objective: To describe the quality, evaluated by external users of our Health Department, in order to know what are the most important elements for external users. Methods: Cross-sectional, descriptive observational study. Population to study: patients with a social security health card who come to the Hospital of Alicante and are non-medical health transport unit users. Results: Waiting time to be delivered to hospital in 92.7% of the cases was less than an hour, and was between one and two hours for 7.2%. The most frequent destinations were rehabilitation service and outpatient clinics. When users were asked if the would recommend this service, 60.9% said "for sure" and 39.1% said "probably yes". Conclusions: This study allows us to know patient needs and expectations, as well as the factors they value the most and which of our work areas to improve. (Copyright © 2009 SECA. Published by Elsevier Espana. All rights reserved.)
Databáze:	MEDLINE
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