Stretching and joint mobilization exercises reduce call-center operators' musculoskeletal discomfort and fatigue.
| Autor: | Lacaze DH; Department of Speech, Occupational Therapy and Physical Therapy, Universidade de São Paulo, SP, Brazil. denise.lacaze@terra.com.br, Sacco Ide C, Rocha LE, Pereira CA, Casarotto RA |
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| Jazyk: | angličtina |
| Zdroj: | Clinics (Sao Paulo, Brazil) [Clinics (Sao Paulo)] 2010 Jul; Vol. 65 (7), pp. 657-62. |
| DOI: | 10.1590/S1807-59322010000700003 |
| Abstrakt: | Aim: We sought to evaluate musculoskeletal discomfort and mental and physical fatigue in the call-center workers of an airline company before and after a supervised exercise program compared with rest breaks during the work shift. Introduction: This was a longitudinal pilot study conducted in a flight-booking call-center for an airline in São Paulo, Brazil. Occupational health activities are recommended to decrease the negative effects of the call-center working conditions. In practice, exercise programs are commonly recommended for computer workers, but their effects have not been studied in call-center operators. Methods: Sixty-four call-center operators participated in this study. Thirty-two subjects were placed into the experimental group and attended a 10-min daily exercise session for 2 months. Conversely, 32 participants were placed into the control group and took a 10-min daily rest break during the same period. Each subject was evaluated once a week by means of the Corlett-Bishop body map with a visual analog discomfort scale and the Chalder fatigue questionnaire. Results: Musculoskeletal discomfort decreased in both groups, but the reduction was only statistically significant for the spine and buttocks (p=0.04) and the sum of the segments (p=0.01) in the experimental group. In addition, the experimental group showed significant differences in the level of mental fatigue, especially in questions related to memory Rienzo, #181ff and tiredness (p=0.001). Conclusions: Our preliminary results demonstrate that appropriately designed and supervised exercise programs may be more efficient than rest breaks in decreasing discomfort and fatigue levels in call-center operators. |
| Databáze: | MEDLINE |
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