| Autor: |
Lima AC; Centro de Ciências da Saúde, Universidade Federal de Pernambuco, Av. Professor Moraes Rego s/n, Recife, Brazil. carolslima1@hotmail.com, Cabral ED, Vasconcelos MM |
| Jazyk: |
portugalština |
| Zdroj: |
Cadernos de saude publica [Cad Saude Publica] 2010 May; Vol. 26 (5), pp. 991-1002. |
| DOI: |
10.1590/s0102-311x2010000500021 |
| Abstrakt: |
This study evaluated patient satisfaction at four specialized dental clinics in Recife, Pernambuco State, Brazil. Data were collected through a standardized self-applied individual questionnaire with 272 patients, to evaluate user satisfaction with public dental services. The findings indicated a positive evaluation on most dimensions, except for accessibility. Significant differences were observed between the services on the following dimensions: patient-dentist relationship (p = 0.001); patient-dental assistant relationship (p = 0.007); effectiveness (p = 0.014) accessibility/waiting time (p = 0.018); physical environment/reception room cleanliness (p = 0.004); acceptability (p = 0.029); and effectiveness/tooth appearance (p = 0.029), effectiveness/chewing capacity (p < 0.001). In conclusion, most users were satisfied with the dental care, and satisfaction differed between services. |
| Databáze: |
MEDLINE |
| Externí odkaz: |
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