[Use of the EFQM red threads in the health public health system].
| Autor: | Ferrándiz-Santos J; Unidad Calidad, Area 11 Atención Primaria, Servicio Madrileño de Salud, Madrid, España. jferrandiz.gapm11@salud.madrid.org |
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| Jazyk: | Spanish; Castilian |
| Zdroj: | Revista de calidad asistencial : organo de la Sociedad Espanola de Calidad Asistencial [Rev Calid Asist] 2010 May-Jun; Vol. 25 (3), pp. 120-8. Date of Electronic Publication: 2010 Mar 24. |
| DOI: | 10.1016/j.cali.2009.12.005 |
| Abstrakt: | Objective: To analyse the use of transversal axes (TA) of the EFQM Model in the self- assessment of the service organisations in an Autonomous Community and to describe the self assessment results for the health care system (HCS) as a whole. Material and Methods: Descriptive study divided in two phases: 1) evaluation of the use of the EFQM model in the HCS, and 2) analysis of the methodology using TA. All (37) of the self-assessment reports corresponding to Primary Care and Hospitals in 2007 were analysed. A quantitative analysis was performed on the strengths (S) and areas of improvement (AI) identified, stratifying them according to level of care, centre and EFQM criteria and TA. Results: The use of the EFQM in the HCS reaches 84% of the organizations (32/37), and 94% deploy improvement plans (30/32). A total of 3543 S and 3573 AI were described for the HCS as a whole. From the total identified S, enablers reach 67.66%. Results according to TA the organization management axes are the dominant ones: people, clients, process and communication. Application difficulties derive from the organizations' leadership in quality management, the training strategies for deployment, the innovation character of the model in certain settings and the potential workload generated. Conclusions: TA are perceived as a feasible work method to gather and synthesize AI. However it requires appropriate training to optimize its use. |
| Databáze: | MEDLINE |
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