| Autor: |
Gasquet I; Département de santé publique, Hôpital Paul-Brousse, 12, avenue Paul-Vaillant-Couturier, F-94804 Villejuif., Villeminot S, Dos Santos C, Vallet O, Verdier A, Kovess V, Hardy-Baylé MC, Falissard B |
| Jazyk: |
francouzština |
| Zdroj: |
Sante publique (Vandoeuvre-les-Nancy, France) [Sante Publique] 2003 Dec; Vol. 15 (4), pp. 383-402. |
| Abstrakt: |
Two questionnaires measuring satisfaction of the population with regard to health care offer were constructed from measures validated in the USA (the Consumer Satisfaction Survey Questionnaire or CSS, and the Visit-Specific Satisfaction questionnaire, the VSQ). This work was comprised two stages: i) translation and cultural adaptation of the American instrument to the French health care context, implicating 6 translators, users and experts; and ii) a telephone survey in the general population (n = 706) to test the psychometric qualities of the French instrument (content and internal validity). The French version, the CSS-VF comprises 9 scales: access to primary care, access to secondary care, scope for choice, health cover, communication with and competence of GPs, communication with specialists, competence of specialists, human qualities of practitioners and overall satisfaction. The VSQ-VF, which measures satisfaction with the last medical consultation is unidimensional. The results of the psychometric analyses are good overall, and endorse the use of these scales in assessment studies. |
| Databáze: |
MEDLINE |
| Externí odkaz: |
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