Expanding customer service as a profit center. [electronic resource] : striving for excellence and competitive advantage.

Autor: Reider, Rob, 1940-
Jazyk: angličtina
Informace o vydání: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
Předmět:
Customer services
Electronic books
Customer service
touch points
pre-sale
during sale
post-sale
competitive advantage
striving for excellence
wow! moments
profit-center concepts
non-value-added activities
best practices
organizational operations
management
operating controls
cash conversion
organizational atmosphere
effective communications
integrated teamwork methodologies
efficient operating systems
coaching and mentoring
doing the right thing
operational quality
quality management
operational focus
maximizing results
compensation for results
learning organizations
programs for continuous change
corporate viruses and decay
revenue enhancement
cost reduction
changing the thinking
organizational crazymaking
organizational viruses
performance standards
basic business principles
stakeholders
mental models and belief systems
performance drivers
virtuous cycle
best practice structure
customer-service touch points
repetitive sales
customer referrals
quality customers
quality real customer sales
product determination
service versus selling
integrated customer service
sales function
Vydání: 1st ed.
Druh dokumentu: Abstracts; Online; Non-fiction; Electronic document
ISSN: 2150-9662
Abstrakt: Abstract: Striving for excellence in customer service to gain the competitive advantage is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If customer service is looked at as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. It is just as easy to provide really excellent customer service, as it is to deliver poor customer service that drives the customers to the competition.
Databáze: Vybrané kolekce e-knih
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