The ombudsman handbook. [electronic resource] : designing and managing an effective problem-solving program.
| Autor: | Ziegenfuss, James T. |
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| Další autoři: |
O'Rourke, Patricia, 1944-
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| Jazyk: | angličtina |
| Informace o vydání: | Jefferson, N.C. : McFarland & Co., Inc., c2011. |
| Předmět: | |
| Druh dokumentu: | Bibliographies; Handbooks; Electronic; Non-fiction; Electronic document |
| Abstrakt: | Summary: "This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management."--Provided by publisher. |
| Databáze: | Vybrané kolekce e-knih |
| Externí odkaz: |
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