| Abstrakt: |
Summary: This insider's account describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand-in-hand to improve and transform value streams. The book also explains how to use the voices and experiences of patients and their families to drive improvement and innovation. |
