​Calix Extends Support Cloud to Enable World-Class Customer Support for Small Business Subscribers That Generates Market-Leading Subscriber Satisfaction and Net Promoter Scores

Autor: Calix, Inc.
Zdroj: Business Wire (English). 02/16/2023.
Abstrakt: Calix, Inc. (NYSE: CALX) today announced that the award-winning Calix Support Cloud (Support Cloud) now offers expanded capabilities that help broadband service providers (BSPs) deliver exceptional experiences for small business subscribers. Now BSP support teams can leverage the same platform and management solution they use today to serve their residential and community subscribers (like schools) to simply and easily deliver an exceptional experience for small businesses. The new Calix SmartBiz™ managed service is purpose-built to enable BSPs to deliver critical productivity capabilities to small businesses. While small businesses account for nearly all businesses in the United States, only half stay open for more than five years. Small businesses in rural communities are often particularly challenged by limited access to world-class broadband services. With SmartBiz, BSPs can solve this problem for small businesses, helping them move beyond basic connectivity with a fully managed service. As BSPs enter this market, Support Cloud enables their support teams to ensure the delivery of an exceptional experience thanks to the expanded support and remote troubleshooting now available for SmartBiz. [ABSTRACT FROM PUBLISHER]
Databáze: Regional Business News
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