Turning customer satisfaction measurements into action.
| Autor: | Olsen, Line Lervik, Witell, Lars, Gustafsson, Anders |
|---|---|
| Zdroj: | Journal of Service Management. 2014, Vol. 25 Issue 4, p556-571. 16p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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| Autor: | Olsen, Line Lervik, Witell, Lars, Gustafsson, Anders |
|---|---|
| Zdroj: | Journal of Service Management. 2014, Vol. 25 Issue 4, p556-571. 16p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|