Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance.

Autor: Lee, S. M.1 slee1@unl.edu, Rho, B.-H.2, Lee, S.-G.1
Zdroj: International Journal of Production Research. 6/15/2003, Vol. 41 Issue 9, p2003-2020. 18p. 3 Diagrams, 6 Charts.
Databáze: Business Source Ultimate