Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change.

Autor: Pimentel, Luís1 (AUTHOR) luis.pimentel@iscte.pt, Major, Maria João1 (AUTHOR)
Zdroj: Total Quality Management & Business Excellence. 2014, Vol. 25 Issue 7/8, p763-775. 13p.
Databáze: Business Source Ultimate
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