Patient Callback Program: A Quality Improvement, Customer Service, and Marketing Tool.

Autor: Gombeski, William R.1, Miller, Peter J.2, Hahn, Joseph H.3, Gillette, Cheryl M.4, Belinson, Jerome L.5, Bravo, Laurel N.1, Curry, Patrick S.6
Zdroj: Journal of Health Care Marketing. Fall93, Vol. 13 Issue 3, p60-65. 6p. 2 Charts, 2 Graphs.
Databáze: Business Source Ultimate
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