A Proper Apology: How to be proactive, ethical, empathie, and responsive in the aftermath of a mistake.
| Autor: | Ballentine, Roy C.1 (AUTHOR), Grubman, James (AUTHOR) |
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| Zdroj: | Journal of Financial Planning. Feb2014, Vol. 27 Issue 2, p28-33. 6p. 1 Color Photograph, 1 Diagram. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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