Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations.
| Autor: | Olsen, Line Lervik, Johnson, Michael D. |
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| Zdroj: | Journal of Service Research. Feb2003, Vol. 5 Issue 3, p184. 13p. 2 Diagrams, 3 Charts, 1 Graph. |
| Databáze: | Business Source Ultimate |
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