The Case of the Complaining Customer.
| Autor: | Finkelman, Dan, Goland, Tony |
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| Zdroj: | Harvard Business Review. May/Jun90, Vol. 68 Issue 3, p9-25. 10p. 2 Color Photographs, 4 Black and White Photographs, 5 Illustrations. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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