THE EFFECTS OF PERCEIVED HARM ON CUSTOMER FORGIVENESS AND TRUST.
| Autor: | Gudlaugsson, Thorhallur1, Eysteinsson, Fridrik1 |
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| Zdroj: | Journal of International Management Studies. 2013, Vol. 13 Issue 1, p37-42. 6p. |
| Databáze: | Business Source Ultimate |
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