DEVELOPMENT OF THE MEXICAN USER SATISFACTION INDEX (IMSU) TO EVALUATE SOCIAL GOVERNMENT PROGRAMS IN MEXICO: THE CASE OF THE DAYCARE SOCIAL PROGRAM.
| Autor: | Calleros, Odette Lobato1 odette.lobato@uia.mx, Rivera, Humberto1, Serrato, Hugo1, Delgado, Marco Antonio1, León, Christian1, Acevedo, Adriana1, Gómez, Maria Elena1, Cervantes, Paola1, Ramírez, Ignacio Méndez2 |
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| Zdroj: | Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 2012, Vol. 25, p118-129. 12p. |
| Databáze: | Business Source Ultimate |
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