Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models.
| Autor: | Ibrahim, Rouba1 rouba.e.ibrahim@gmail.com, L'Ecuyer, Pierre2 lecuyer@iro.umontreal.ca |
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| Zdroj: | M&SOM: Manufacturing & Service Operations Management. Winter2013, Vol. 15 Issue 1, p72-85. 14p. |
| Databáze: | Business Source Ultimate |
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