Identifying Factors of Customer Satisfaction Using Reviews and Text Mining.
| Autor: | Suzuki, Takayuki1 cm006070@ed.ritsumei.ac.jp, Gemba, Kiminori1 gemba@mot.ritsumei.ac.jp, Aoyama, Atsushi1 aoyama@mot.ritsumei.ac.jp |
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| Zdroj: | Proceedings of ISPIM Conferences. Dec2012, Issue 24, p1-19. 19p. |
| Databáze: | Business Source Ultimate |
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