The Way a Salesperson Manages Service Providers Influences Customers' Anger About Problems.
| Autor: | Koppitsch, Steven1, Folkes, Valerie S.2, MacInnis, Deborah2, Porath, Christine3 |
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| Zdroj: | Journal of Personal Selling & Sales Management. Winter2013, Vol. 33 Issue 1, p67-78. 12p. 1 Chart, 1 Graph. |
| Databáze: | Business Source Ultimate |
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