Organizational and Supervisory Apology Effectiveness: Apology Giving in Work Settings.
| Autor: | Bisel, Ryan S.1, Messersmith, Amber S.2 |
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| Zdroj: | Business Communication Quarterly. Dec2012, Vol. 75 Issue 4, p425-448. 24p. 4 Charts, 1 Graph. |
| Databáze: | Business Source Ultimate |
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