Motivation, Capacity and Opportunity to Complain: Towards a Comprehensive Model of Consumer Complaint Behavior.
| Autor: | Morel, Kaj P.N.1, Poiesz, Theo B.C.2, Wilke, Henk A.M.3 |
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| Zdroj: | Advances in Consumer Research. 1997, Vol. 24 Issue 1, p464-469. 6p. |
| Databáze: | Business Source Ultimate |
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