A conversation analytic study of actual and potential problems in communication in library chat reference interactions.
| Autor: | Koshik, Irene1, Okazawa, Hiromi2 |
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| Zdroj: | Journal of the American Society for Information Science & Technology. Oct2012, Vol. 63 Issue 10, p2006-2019. 14p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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