IS THERE A NEED TO DEVELOP A SEPARATE SERVICE QUALITY SCALE FOR EVERY SERVICE SECTOR? VERIFICATION OF SERVQUAL IN HIGHER EDUCATION SERVICES.
| Autor: | Atrek, Banu1 banu.atrek@deu.edu.tr, Bayraktaroğlu, Gül1 |
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| Zdroj: | Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences. 2012, Vol. 17 Issue 1, p423-440. 18p. |
| Databáze: | Business Source Ultimate |
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