Reliability of SERVQUAL in the Hotel Sector of Pune City: An Empirical Investigation.
| Autor: | Humnekar, Trupti Dandekar1 truptidandekar@yahoo.com, Phadtare, Milind2 milind@asci.org.in |
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| Zdroj: | ASCI Journal of Management. Mar2011, Vol. 40 Issue 2, p60-72. 13p. |
| Databáze: | Business Source Ultimate |
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