The effect of work climate on critical employee and customer outcomes.
| Autor: | Mahn Hee Yoon, Beatty, Sharon E., Suh, Jaebeom |
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| Zdroj: | International Journal of Service Industry Management. 2001, Vol. 12 Issue 5, p500. 22p. 1 Diagram, 3 Charts. |
| Databáze: | Business Source Ultimate |
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