Six Sigma and Service Quality: Christian Grönroos Revisited.
| Autor: | Woodall, Tony1 tony.woodall@nru.ac.uk |
|---|---|
| Zdroj: | Journal of Marketing Management. Jul2001, Vol. 17 Issue 5-6, p595-607. 13p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|
| Autor: | Woodall, Tony1 tony.woodall@nru.ac.uk |
|---|---|
| Zdroj: | Journal of Marketing Management. Jul2001, Vol. 17 Issue 5-6, p595-607. 13p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|