Individual and Situational Factors Influencing Negative Word-of-Mouth Behaviour.

Autor:	Geok Theng Lau, Ng, Sophia
Zdroj:	Canadian Journal of Administrative Sciences (Canadian Journal of Administrative Sciences). Sep2001, Vol. 18 Issue 3, p163. 16p. 1 Diagram, 5 Charts.
Databáze:	Business Source Ultimate
Externí odkaz:	Zobrazit plný text záznamu