Customer Satisfaction, Analyst Stock Recommendations, and Firm Value.

Autor: Luo, Xueming1, Homburg, Christian2, Wieseke, Jan3
Zdroj: Journal of Marketing Research (JMR). Dec2010, Vol. 47 Issue 6, p1041-1058. 18p. 2 Diagrams, 6 Charts, 1 Graph.
Databáze: Business Source Ultimate