Witnessing Incivility among Employees: Effects on Consumer Anger and Negative Inferences about Companies.
| Autor: | PORATH, CHRISTINE1 (AUTHOR) cporath@marshall.usc.edu, MACINNIS, DEBBIE2 (AUTHOR), FOLKES, VALERIE3 (AUTHOR) |
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| Zdroj: | Journal of Consumer Research. Aug2010, Vol. 37 Issue 2, p292-303. 12p. 4 Charts. |
| Databáze: | Business Source Ultimate |
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