User involvement in measuring service quality of local authority occupational therapy services; a new approach.

Autor: Sixma, Herman J.1 (AUTHOR), Calnan, Siân2 (AUTHOR), Calnan, Michael3 (AUTHOR), Groenewegen, Peter P.1 (AUTHOR)
Zdroj: International Journal of Consumer Studies. Jun2001, Vol. 25 Issue 2, p150-159. 10p. 2 Charts.
Databáze: Business Source Ultimate
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