Connecting IT Services Operations to Services Marketing Practices.
| Autor: | Montoya, Mitzi M.1, Massey, Anne P.2, Khatri, Vijay3 |
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| Zdroj: | Journal of Management Information Systems. Spring2010, Vol. 26 Issue 4, p65-85. 21p. 3 Diagrams, 7 Charts. |
| Databáze: | Business Source Ultimate |
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