An Investigation of the Relationships among Employee Empowerment, Employee Perceived Service Quality, and Employee Job Satisfaction in a U.S. Hospitality Organization.

Autor: He, Ping1 (AUTHOR) pinghe@troy.edu, Murrmann, SuzanneK.2 (AUTHOR), Perdue, RichardR.2 (AUTHOR)
Zdroj: Journal of Foodservice Business Research. Jan-Mar2010, Vol. 13 Issue 1, p36-50. 15p. 2 Diagrams, 3 Charts.
Databáze: Business Source Ultimate