The use of patient complaints to drive quality improvement: an exploratory study in Taiwan.
| Autor: | Hsieh, Sophie Y.1 hsiehyahui@hotmail.com |
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| Zdroj: | Health Services Management Research. Feb2010, Vol. 23 Issue 1, p5-11. 7p. 1 Diagram, 1 Chart, 2 Graphs. |
| Databáze: | Business Source Ultimate |
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